Q: What types of products do you sell?
A: We sell paper crafting supplies including stamp sets, designer series paper, dies, embossing folders, embellishments, and related accessories for card making, scrapbooking, and other paper crafts.
Q: Where do you ship?
A: We ship within the contiguous United States only. We do not currently ship internationally or to P.O. boxes, APO/FPO addresses, or U.S. territories outside the mainland.
Q: How much does shipping cost?
A: Shipping is free on all orders. No minimum purchase is required.
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days after dispatch. The total estimated window is 4–7 business days from order placement.
Q: Can I track my order?
A: Yes. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in USD.
Q: What is your return policy?
A: You may return most items within 30 calendar days of receipt. Items must be unused, in original packaging, and in the condition you received them. Return shipping is free, and there is no restocking fee.
Q: How do I start a return?
A: Email info@stampinuplink.com with your order number and the reason for return. We will respond within 1 business day with instructions.
Q: How long does a refund take?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. The refunded amount may take an additional 7–10 business days to appear on your statement, depending on your bank or card issuer.
Q: Do you offer exchanges?
A: We do not process direct exchanges. If you would like a different item, please return the original for a refund and place a new order.
Q: How can I contact you?
A: You can reach us at info@stampinuplink.com or call +1 203-556-1027. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (ET).
Q: Is my personal information secure?
A: Yes. We use SSL encryption to protect your data and do not store full payment card details on our servers. Please refer to our Privacy Policy for full details.
Q: Do you have a minimum order requirement?
A: No. There is no minimum order requirement, and shipping is free on all orders within the contiguous United States.