At Stampinuplink, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns under the conditions described below.
Return Window
You may return most items within 30 calendar days of receiving your order.
Eligibility Conditions
To be eligible for a return, the item must meet all of the following requirements:
It must be unused and in the same condition in which you received it.
It must be in its original packaging, with all included components, inserts, and accessories.
The return must be initiated within the 30-day window.
Items that have been used, altered, damaged by the customer, or returned without original packaging may not qualify for a full refund. If you received a defective or incorrect item, please contact us immediately and we will make it right.
How to Initiate a Return
Please email info@stampinuplink.com with your order number and a brief description of the reason for return. Our team will respond within 1 business day with return instructions.
Return Shipping Cost
Return shipping is free of charge for all eligible returns. There is no restocking fee.
Return Address
Please ship all returns to:
Stampinuplink
15 Quail Ct
Shelton, CT 06484
United States
Please do not send returns to any other address. Returns sent to an incorrect address may be delayed or refused.
Refund Processing
Once we receive your returned item, we will inspect it within 1–2 business days. If the return is approved, we will initiate a refund to your original payment method. Please note that while we process the refund on our end within 1–2 business days, it may take an additional 7–10 business days for the refunded amount to appear on your statement, depending on your bank or card issuer.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. If an item is non-returnable, this will be clearly noted on the product page.
Exchanges
We do not process direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
Questions
For return-related questions, contact us at info@stampinuplink.com or call +1 203-556-1027 (Monday – Friday, 9:00 AM – 6:00 PM ET).